High end furniture bought online is one of the best arbitrage plays in home goods: the same piece that carries a showroom markup ships to your door for less. It is also where buyers get hurt on fakes, freight damage and unsellable returns. Here is how experienced buyers do it safely.
Buy from authorized dealers, and know why
Premium brands, from Rove Concepts to VintageView, sell through authorized dealer networks. An authorized dealer gets factory inventory, real warranties and access to the brand’s parts and claims process. Gray market listings can be returns, seconds or counterfeits with no warranty behind them. If a price looks impossibly below everyone else, the warranty is usually what is missing. We operate as an authorized dealer for the brands we list, which is also why our pricing tracks manufacturer MAP rather than fantasy discounts.
Read the materials list like a contract
- Frames: kiln dried hardwood outlasts softwood and MDF by decades. “Solid wood” without a species named deserves a question.
- Upholstery: top grain and full grain leather age well; bonded leather does not. For fabric, look for double rubs above 25,000 for daily-use seating.
- Cushions: high resiliency foam cores (1.8+ density) with down or fiber wraps keep shape for years.
- Marble, travertine and stone: confirm sealed natural stone versus sintered or composite lookalikes; both are fine, but they should be priced differently.
Measure twice: room, doorways, elevator
Large furniture is the most returned category online, and the top reason is fit. Measure the room footprint, then every door, stairwell and elevator on the delivery path, including diagonal clearance for sofas. Painter’s tape on the floor turns dimensions into intuition in ten minutes.
Understand freight before checkout
Furniture ships LTL freight, not parcel. Know the service tiers: curbside (it arrives at your curb on a pallet), threshold (inside the first doorway), and white glove (room of choice, unpacked, debris removed). For anything heavy, upholstered or stone topped, white glove is worth the upgrade. Inspect at delivery and note ANY damage on the delivery receipt before signing: that notation is what makes a freight claim payable.
Returns on big items: read first, buy second
Return shipping on a sofa can run $300 to $600, and many retailers charge restocking on furniture. Read the policy before ordering, not after. Our return and refund policy spells out exactly how large item returns work, and our team will sanity check dimensions and finishes with you before a big order ships: that conversation prevents most returns entirely.
Timing and lead times
Made to order upholstery commonly runs 4 to 12 weeks. In stock pieces ship in days. If a date matters (moving in, holidays), confirm current lead time before ordering and get it in writing on the order.
FAQ
Is online furniture pricing actually better?
Usually 15 to 40 percent under equivalent showroom pricing for identical items, because showroom real estate and commissions are expensive. MAP rules keep advertised prices consistent; the savings concentrate in bundles, promos and freight terms.
What if it arrives damaged?
Photograph everything before the driver leaves, note damage on the receipt, and report within the claim window (usually 24 to 48 hours). Done right, freight claims resolve with repair, replacement or refund.
Can I see materials before buying?
Many brands offer swatch programs for fabrics and finishes. Ask us and we will arrange what the manufacturer offers.
Shop furniture
Browse our furniture and decor department, over 7,000 pieces, or see all brands. Free shipping over $499.99. For trade and multi-room projects, request a quote or call (866) 777-2590.