Straight answers to the questions we get most about ordering, shipping, returns and warranties. If your question is not here, call or text (866) 777-2590 (Mon to Fri, 9:00 AM to 6:00 PM PST) or email support@theeverythingdepot.com.
About us
Who operates The Everything Depot?
The Everything Depot is an independent US online retailer operated by Waheguruji LLC, 1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001. We have been selling online since 2022. We are not affiliated with The Home Depot. You can verify our business details on our Trust & Company Information page.
Are you an authorized dealer for the brands you sell?
Yes. We are an authorized dealer for the brands we list, not a marketplace reseller. Orders ship factory-sealed directly from each manufacturer’s US warehouse, so the full manufacturer warranty arrives intact.
Shipping and delivery
Where do you ship?
We ship within the United States only.
How much does shipping cost?
Shipping is free on orders over $999. Orders below $999 ship for a flat $200.
How fast will my order ship?
In-stock items leave the warehouse within 0 to 1 business days. Made-to-order items carry longer lead times, which are shown on the product page. To see an estimated delivery date before you order, open the Shipping and Returns tab on the product page. We email tracking information within 24 hours of your order leaving the warehouse. Full details are in our Shipping Policy.
How does delivery work for large items?
Large items such as patio sets, fire pit tables, vanities and wine racking ship by freight carrier. The estimated arrival date shows when the shipment reaches your local area, and a local delivery agent then contacts you to schedule an exact delivery window. Inspect the shipment before you sign the delivery receipt and write any visible damage on it. Our Freight and Delivery Damage Claims page explains exactly what to do.
How do I track my order?
Your tracking link arrives by email as soon as the order ships. You can also check the status any time on our Track Your Order page.
Returns and cancellations
What is your return policy?
Every item has a lifetime return window, backed by The Everything Depot rather than by the manufacturer. There is no deadline to request a return and no non-returnable brand: if a manufacturer will not take an item back, we accept it ourselves. You pay return shipping plus a flat 25% restocking fee, and that 25% is the only fee. Items must come back in the condition you received them, in the original packaging. See our Return and Refund Policy.
Can I cancel my order?
Yes. Cancelling is free at any time before your order ships. Call (866) 777-2590, use live chat, or email support@theeverythingdepot.com as soon as possible.
Payment
What payment methods do you accept?
At checkout we accept Visa, Mastercard, American Express and Discover credit and debit cards, plus Cash App Pay, all processed securely by Square. We also accept PayPal at checkout.
Can I pay over time?
Yes, on orders paid by Square invoice or payment link. Afterpay offers four interest-free payments on orders from $1 to $2,000, or 6 or 12 monthly installments on invoices from $400 to $4,000, subject to Afterpay approval. Afterpay is not offered at self-serve website checkout, so contact us for an invoice. Details are on our Payment Options page.
Warranty and support
Who handles warranty claims?
Warranty coverage is provided by each manufacturer, and we handle the claim with you so you do not have to contact the manufacturer yourself. Email support@theeverythingdepot.com with your order number, a description of the issue, clear photos or video, and the model and serial number. See our Warranty Information page.
Can I order an item that is out of stock?
Often, yes. Contact us and we will get an estimated restock date from the manufacturer, then send you a custom invoice that locks in your price and your place in line. See Placing Backorders.
Do you offer commercial or volume pricing?
Yes. Businesses buying in volume can use our Request a Quote form and we will reply with pricing.
How do I contact you?
Call or text (866) 777-2590, Monday to Friday, 9:00 AM to 6:00 PM PST, email support@theeverythingdepot.com, use live chat on the site, or use our Contact Us page.
