Masterbuilt Gravity Series® 560 with Cover, Front Shelf, Warming Racks Bundle

porro quality. Honestly after a year of use I expected better quailty. My screen no longer works so I have to use the app. Also the fan broke after about 6 months so I have to buy a replacment fan off of amazon. The gravity fed part is warping a little but still works. Its also rusting quite faster than I thought. It still works I just expected better quality.

How I received item. There is a dent on the bottom of the grill barrel and sliding plate to block air flow doesn’t fit the top port.

Run while you can! I have owned this grill for years, and really enjoyed cooking on it. The problem is, is that its made with very cheap material. I have kept this grill covered and out of the way of rain for its whole life yet it is still covered in rust everywhere. Masterbuilt only backs this product for one year knowing that. My Weber grill has a 10 year warranty and cost less than the 560 did which is outrageous. Customer service was no help just gave me some cut and paste answer on how they cant help. I was in the process of rebuilding this grill and the replacement parts to fix everything total well over the purchase of a new one. Do yourself the favor and buy something made of better material or with a better warranty.

My first smoker. This smoker introduced me to the craft and I still have it, working great. Very happy and got a good deal at the time.

Great idea, needs design tweekng to make a 5/5. Owned mine since April of '21, hopefully the design team will adjust to make a good grill great. I'm a intermediate griller/ smoker. This review is after 4.5yrs and approx.. 400-500lbs of charcoal. I just had to replace the parts listed in item #1. 1. The heat manifold, it's supports and associated heat deflectors should be made out of thicker material OR a more heat resistant metal. 2. The heat deflect supports while appreciated should also be made out of material at least twice as thick to better support replacements and not stripping out. 3. The grate supports SHOULD NOT be molded as part of the grill body and should also be replaceable. I purchased the heat manifold and main support for replacement however I had a local steel shop make me some replacement heat deflectors/ grate supports out of the thinnest they had, 1/8" plate, MUCH BETTER. 4. Would also be good to have a place to insert wood chips or chunks for better smoking. Having to add them in the hopper is inconvenient and a guess at best. I've found that adding chips on top of the manifold feeder "duct" works better than the hopper and is easy to add more if needed. 5. And last but not least, FIX THE APP! Very glitchy when it works and can be a pain to get connected. AND WHY do you need WiFi for a Bluetooth connection........

glad they are back. I have an old one. There's enough room to smoke a whole brisket and still use the top rack. I'll be ordering one soon. I kinda like the size , less fuel , condensed smoke. it's not for a truck load of food but it's fine for everyday family use. It sears across the whole grate unlike a pellet smoker .

Poor parts. The power plug started to smoke. I unplugged it and waited for it to cool off and I took it apart. As you can see the plug burnt on the circuit board that reduces the voltage for the temp screen.

Very satisfied customer. I have owned quite a few grills my last grill was an electric smoker which I will never own another electric smoker in my life I will stick to the masterbuilt gravity series I bought the 560 and depending on how long it lasts I will eventually upgrade to a bigger gravity series

Gravity apprentice. Great grill and smoker. Very pleased with my purchase.

Awesome. Great grill! so much space even being the smallest. Cant recommend this enough.

Ratings - Shipping=3, Assembly=1 Use=4 Overall=3. 1.) Shipping (Rating 3 stars) - The 4 week wait after ordering was a little long. 2.) Assembly (Rating 1 star) - The 6 holes to connect the fire box to the ash box were NOT tapped so I had to go to the hardware store, buy a tap set and tap them myself. 3.) Use (Rating 4 stars) - After receiving and assembling (see above 2 issues), overall I am enjoying the Gravity Series 560 Digital Charcoal Grill + Smoker. Overall (Rating 3 stars) based on above 3 comments. It would have been a 4 Star Rating if not for the 6 holes being untapped.

Excellent choice. Love this grill/smoker. Easy to load, easy to use and cleanup is a snap. Makes grilling fun again by being able to control temperatures and slow cook when necessary.

Amazing. Bought this product for my son-in-law and he is absolutely pleased with it. He uses it on a daily basis and is ecstatic about it.

Leaving the Gas Grill world..... I have come from the Gas Grill world, so this has been a bit of an adjustment. That said, I love this grill. It heats quickly, cooks with precision, and has been fairly easy to use.

Temperature and fan issues. Unit will not hold its temperature for a cook. This will probably be the last Masterbuilt product I will purchase unless I can figure out the kinks.

“The Griller”. Very easy to use and cooks meat evenly. Highly recommend

21 yrs later & now there's Steak. My husband & I neither one (in our 21 yrs together) have ever been able to cook a steak & find it delicious. This grill has been a changing point for us. We look forward to cooking steak now & are planning on having friends over to share. Cooking steaks for friends would have been an injustice before Masterbuilt. We haven't tried the smoker yet but certainly look forward to doing so. Here's to Grill Life!

Fantastic little grill. It’s fun to use. I love my new grill. It was easy to assemble and everything looks great. I haven’t used charcoal in a while but decided to give this a try. I’m super happy with the results. The grill fires up easily and keeps the temperature very even. Grilling is a breeze.

Terrible! Your customer service care is non existent. You guys move at a snails pace. Not acceptable. It should not take 2 weeks to answer a new customer email. My first smoke turned out terrible! The probe provided was not accurate. I had to go out a buy a different probe as it was roughly 150-200 degrees off. I have not used it since. (No it was not touching any metal surfaces.) Sold it to someone at discount. Not worth the money at all.

Mostly great with a few quirks. This grill is pretty great, but there are a few design flaws. If you set a temperature for the grill to rise to, it will heat up considerably hotter than the set temp before the temp sensor catches up and signals the grill to slow the fan down. Also, meat fluids and oil leak out of the bottom and onto the grill legs. Otherwise, this thing is great and very convenient if you have a stable supply of electricity. If the power goes out, your cook will not continue because without the fan, there is not enough heat moving into the cook area.

Game changer!!! The gravity makes cooking with charcoal and wood a breeze! The flavor is fantastic. I came from a pellet grill and the Masterbuilt Gravity is a game changer. The only reason I didn’t give it a 5 is I wish the burn chamber was more made with better, thicker materials. I bought an after market fix that was easily installed to remedy the issue and hopefully it will help make my Gravity last a long time.

Totally disgusted and disappointed. It took forever and when I finally got my grill it was damaged. I emailed masterbuilt with pics and got confirmation they received it. Still hasn't been resolved. I just received the other item that was order with grill last week.

Mixed feelings. Here's the thing - the first impression of overall product quality is when you're assembling the grill, and the manufacturing quality is poor. While the materials seem good, there are too many fit problems with the various parts. See the pictures. I also had two weld nuts that broke loose when trying to attach the ash box, even with only light force. As far as operation, the charcoal bin should be removeable. Sometimes you'll want to add wood flavor chunks in the ash bin and other times in the charcoal bin. But removing the leftover charcoal after use is a pain (and messy) ... and there will always be leftover charcoal, so switching from one method to the other isn't as easy as it should be. Temperature regulation works really good, but it has trouble regulating below 200F. Once warmed up, it responds to a temperature increase quickly, in a minute or two. For example, when you want to increase from 225F to 350F to add a crispy finish to smoked wings. The panel controls are straightforward and the wireless connectivity to a smartphone app seems to work well. The app is a bit quirky and has 10 or more seconds of latency but seems to work.

Awesome smoker. Works how it’s supposed to. Super. Awesome smoker. Super easy to use. I have used this smoker for a dozen cooks so far and everything has been amazing.

Less Than a Month. We've had this thing less than a month and had used it twice when the display panel completely stopped showing the temp and the fan will not come on to heat it up anymore.

Good value. After you finally get it going it works fine,but the Bluetooth is very hard to keep it working constantly goes off line

Great grill. Easy to put together and easy to figure out. Ive cooked a few things now and very happy with the cooking process. With the wifi i dont even have to be in the heat to cook. Great grill...

Poor quality and the app doesn’t work well. Poor Quality, holds water and rusts. App connectivity is poor even with excellent WiFi signal. Painted surfaces come off on the first cook and grills started rusting. Additionally the charcoal box is not weather tight so it just holds water making everything rust. The fasteners are not of high quality stainless steel and rust. Basically it’s really expensive and not made from poor quality materials. In Florida you can’t use a grill cover because they hold moisture in. This one you just use it to keep water out and then you are going to hold moisture in allowing everything to rust. Overall, unless you keep this inside (when not in use) or it doesn’t rain where you are I don’t recommend getting it.

Bye pellet smoker, bye stick burner. So far so good. I love the ability to deliver both the convenience of using pellet smoker and flavors of a traditional smoker. Plus i can also grill.

Best grille on the market hands down. Great product haven't used my pellet grille in weeks

DOA. I bought this two days ago and it is a VERY disappointing purchase. The Controller will not display any functions. I've done all the troubleshooting steps in the instruction booklet and on the web site. I've submitted the support request and registered the product. I think that it is very unacceptable to have to wait 3 to 5 days for someone to get back to you for assistance on a product. Why put a phone number on the instruction booklet if there is no one on the other end. and where is the chat function? The heat manifold screws won't tighten. This is a very disappointing purchase

Excellent smoker. Very easy to use, and the tempertaure control is awesome. Everything i have cooked so far has come out perfectly.

Torch start. The assembly is straight forward but takes time. I believe it says 1:45, I didn’t do mine all at once but it’s probably about right. Lighting the charcoal…I use a propane torch for about 30 seconds and this gets briquette started. Have also used heating element type starter squeezed between grate that holds the charcoal and the hopper above. It’s amazing how quickly the temperature can be adjusted. So far I’m just getting g used to cooking on this but look forward to doing more and more!

Newbie turns pro with Master Built 560. The 560 is my introduction to cooking smoked foods. Friends and family agree these are the best ribs I’ve ever cooked using the MasterBuilt 560. The WiFi/Bluetooth connection to my phone makes the process foolproof and easy to monitor low and slow smoking.

One use grill. I used my grill for 4th and stored it in a cool dry area went to to use it today and the screen would not turn on thankfully the store I bought it from has a 90 day warranty

Very steady temperatures. Works amazingly well, the temp will only vary 5-6 degrees of your setting ,it will maintain it all the way though the 16 pounds of charcoal on long cooks ,I am very happy 😊 providing it keeps working being i haven't had much luck with the other masterbuilt smoker's making it past 3 cooking , so far so good 2 cooking successfully done lol

Awesome Grill. Highly recommend this grill, however do not order straight from Masterbuilt.I suggest you order from Bass Pro Shop for the same price and not have to wait 1 1/2 months to receive the wrong items

Great but not working. The controller stopped working exactly in a month after purchase. The support isn't responding for 10 days now. So... plan on getting another controller if you really like this grill.

Huge Masterbuilt Fan. This grill is in my top 4 favorite things on earth, right behind my two kids and comfortably ahead of my wife.

Excellent grill and smoker. It took about 90 mins for me to build this grill/smoker. So far appears to be good quality. I love the automatic temp and timer and makes grilling and smoking a breeze. Now I know what temperature I am grilling at. All the propane grills don’t have low medium high. They may have a thermostat but you don’t know how hot it is going to be when you turn the knob to medium-low, etc. With the Masterbuilt you do. I love the flavor of charcoal and this does it for me. Can also add wood for smoke. The hardest thing for me is to light it. I usually use newspaper but that will take multiple tries and attempts. I use a chimney starter to light the charcoal and then pour it into the hopper. Make sure there is very little to no charcoal at the bottom of the hopper when you do this. I have grilled chicken and steak and roasted a chicken on it and all of them have turned out excellent. It appears to be durable enough. I did not buy a cover but I leave it in the garage. I would NOT leave this outside for rain to get on it or the sun. It will probably degrade the metal and cause it to rust.

Poor Service. I received the Series 560 on july14 and assembled the unit and followed the instructions for start-up and pre-seasoing. The 1st pre-season went well however the 2nd stage did not go so. The temperature was much higher than shown on the contol. I have claim #: 591830

Bad build but good food. This is my 2nd time buying. Wish they were higher quality construction but the concept and the food that comes off of it are amazing. I would pay more for something built stronger. Also the wiring is really poorly done. You will have to rework everything. There’s a learning curve to getting the grill started.

dents and missing screws, nothing seemed to effect the functionality only used it once shipping was very slow 3 or 4 weeks only used to cook once so far but still excited to use

Great Smoker. Love my Gravity 560! It took about 2 hours to put together. Pretty simple, but much more involved than I expected. After assembly, seasoning was next. That took a couple of hours. Finally got to smoke the next day and I haven’t stopped!

560 Smoker. Very happy with purchase. Fairly easy to assemble and super easy to operate. Would and have recommended to friends and family.

Best grill I've ever used. Absolutely a dream to cook on, ive been a professional chef for 15 years , this gives you the accurate Temp control of a gas grill and the flavor of charcoal, the simplicity of adding in some wood chip blends for a great smoke is awesome ! I could not be happier with this purchase

Faulty switches. the switches are faulty. My dad has the same model and has this same issue. the fan doesnt register that the hopper door and ash door are closed and so it won't kick on and the fire goes out. Recommend fixing your switches

I wouldn't recommend... If you have a problem, learn to live with it and don't contact customer service cuz they won't call you back.

Worst customer service I've ever had. Bought the 560 series as a present for my son on June 28th 2023 Money for it was taken from my account, as of today that has all that I've gotten. Have e-mail 3 time to find out what is going on. Each time I do I just get a different Case # saying they will respond in 5 Bus. days but they don't. There is no phone # to contact anyone. Very disappointed so far.

Great smoker with problems. I've never been able to use the wifi feature of my master built 520 in the 2 years that I've owned it. My smoker micro switches will clog up pretty consistently and they'll need to be cleaned. The temp probe will be inaccurate if you use the sear temp range on the grill. It will rust and the metal isn't meant to handle high heat. But as a smoker it's awesome! Literally dump your charcoal in, set and forget.

Completely Destroyed by rats. Bought the gravity series 560 on Father’s Day for my husband. Received it a few days ago and when I opened the package, there was a rat inside and the box was completely torn apart and it had the most awful smell. The pieces of the grill were also eaten up by the rats. Not sure where they keep their merchandise but it’s definitely not a clean place.

Awesome grill. Awesome charcoal grill. Good size for a single or small family.

Weight Gainer 560. I cook on it 3-4 a week. Has never failed me. Any small issues I have had were created by me. I’ve probably gained 10 pounds in the last 2 months from great food experiences.

Worked for 6 months. Bought this six months ago and display stopped working and Bluetooth stopped as well. Waiting to see if they will repair or replace it

Easy to Use! So my boyfriend got me this grill for my birthday. It cooks to perfection and is so easy to use! it can cook 6 racks of ribs to perfection! The only downfall is I find myself jealous of a grill! I promise all my sweetie talks about is the grill! He is happy but I am not so I caution all the ladies do not get this grill for your husband for father’s day. You may lose him to it! LOL

Worked well until it caught fire. I have had my 560 for almost 2 years. This Memorial Day weekend I put a brisket on the bottom and ribs on top at 250 degrees. low and slow I thought until my daughter ran to me and said the pit is on fire. I thought couldn't be. the fire is on the side. Not true the complete cooking area was in flames and shooting out the back. No way to smoother the flames, as the vent on the back can't be closed. Needless to say, the meat was very crispy (not eatable). This could have been a very dangerous situation if this smoker was next to the house. Something needs to be added to this vent to allow you to cut off the air from this vent.

10/10 worth the buy. This grill makes everything more pleasurable, convenient, and tasty. Best combination of traditional smoke flavor and convenience with the new technology and ability to control with my smartphone.

DO NOT BUY. TRUST ME. This is basically useless unless you want to buy new electronic parts for it every year.

Great little smoker. I purchased the 560 when it went on clearance from HD, got it at a great buy, with the cover. I love how easy it is to use, and the different Charcoals and wood you can add to it. The controls panel could use an upgrade, it locks up occasionally. I purchased an upgrade kit from LSS mods well worth it.

does not last long. I loved the grill when I first bought it two years ago. Now that the control panel broke, I purchased a new one, and it worked for a while. Now the issue is the control panel says open all the time and will not heat up. After reading other reviews, it sounds like an issue with the grill. If you want a grill to last longer than two years, do not buy this grill. I live in the Midwest and stored the grill in the garage during the winter months (taking it out to cook when needed), covered it during the summer, and cleaned it twice a year.

Awful. Smoker worked for about a year. Tried calling the Masterbuilt Rep who handles our hardware store and he never returned any calls. Online customer service is even worse. They just send you one part at a time and keep saying this will fix it. Have been dealing with this since last fall. Absolutely awful company.

Horrible product. Bought this about 2 years ago. Horrible produce with even worse customer service as they tried to troubleshoot the issues. Do not buy this product.

Waste of time and money!! Buy a different brand! After much research and analysis I came to the conclusion that this is a great idea. It is, it really is. Got it in 2020. And the concept is great. Unfortunately you have a company like MasterBuilt that uses sub par materials and components that are super cheap and break or fail pretty quickly. When I first got my 560 it was great. I modified the firebox by sticking thicker steel on the inside walls because this was a problem that the YouTubers were complaining about, customized the coal grate to hold the coals better and optimize them(another YouTubers problem). It was working like a champ. Fast forward to about 8 months ago and I got screwed because the fan just stopped working in the middle of a cook and ruined my butts that I had going. So 18ish lbs of meat ruined once. Since then it has decided to not work or work depending on how it feels that day. Pure waste of time and money. Customer service has been a joke. I just want to cook food and enjoy it, not loose sleep wondering if the fan is gonna stop or go crazy and catch the whole thing on fire which has also happened. I feel cheated and used. Got me for $500 but I will never purchase another product from you. Buyer beware get a different brand. I received this as a gift for Father’s Day and let me tell you, my wife is more mad than I am because we aren’t rich and $500 is a chunk of change for us. I cannot stress enough that this is a great concept, especially if they use

Scam. Can not get a consistent temperature on this grill to many cold spots they asked if the grill is clean then asked if it's plugged in. How would it turn on if it's not plugged in. It doesn't want to turn on half of the time. The app never works. They said they would call then never called.

Assembly. Very hard to put together and I can't stand the grates I'd rather have stainless Steel they are much easier to clean

GF560 is awesome. Hi The app is good and a great addition to the GF560. I would really like it if you can add door switch status indicators on temp screen. Good to know if a door has been opened. Also the ability to log information for a session, things like how many times a door was opened, temp over time …… Thanks for a great product

rust and doesn't always work. I love the flavor with this. After my first use it rusted in the hopper like crazy. a year later it wouldnt always work, now I am having a cook out, and hour into my smoking all this food, it dies. Can't get the fan to come on no matter what, all controls worked checked wires, should probably skip this and stick to the simple other charcoal smokers.

Waste of time. Just got one of these units couldn't even make it through the burn in period what a joke you think something in this price range would be better quality!!! Save your money

Best Grill Ever. If you love Charcoal grilling, you are going to love this grill. Very well built and easy to use.

Charcoal precision. Fantastic, light easily, I can get 3-4 grilling session out of one hopper of charcoal in the winter and can get those great grill mark around 550degrees. Low and slow smoke results in great flavor. My only negative would be the wifi and or app. The app loses connection to smoker every time iphone goes to sleep. Even with the smoker only 5 feet from my phone I can loose connection. I have outdoor wifi at my house as well so a bit frustrating. I think it’s the antenna on smoker and I have tried it in multiple positions but no improvement. Overall I would gladly recommend this to anyone who enjoys charcoal grilling or smoking it is much easier to get going than any regular kettle grill.

Coals and WiFi. Very easy to use. No need to empty charcoal dust it empties into bin. Coal’s last very long time. Love the WiFi notifications that you get when grilling.

You won't regret owning this! Love this unit! It is easy to use, keeps temperature perfectly and produces an excellent smoke flavor with briquettes, lump and whatever wood you want to add. My unit had some damage, (due to mishandling by the delivery company during transit), and the response by the customer service representative was the most complete, professional and hassle free that I've ever experienced and I received the replacement parts fast. I can't say enough good things about this unit, the manufacturer and the food that has been enjoyed by my family, friends and myself! I have a great gas BBQ that I've used for years, but this is now my "go to" for preparing the best tasting food! My gas BBQ has officially been retired since this smoker does it all... and so much more!!

Very good smoker. Only problems are with the Bluetooth app and the open error on the lid

Do not buy this grill. Three weeks now and grill still does not work. Dozens of emails trouble shooting and I still cannot cook a steak. Horrible service

Will not power on after second use. I ran the burn in and then 2 slabs of baby back ribs, had friends show up with a total of 18 steaks and the grill would not power on, called after the holidays and was told that the controller is out we'll receive a email when one ships, I just want to return it but can't get information on that either. This is way to much money to spend on a product that doesn't work.

Jury is still out! Have used twice. Foods turn out great,seemed like easy operation. Second use after opening the lid to spritz down a pork butt I got the word open on my controller, the cook finished ok but temp of cooker wouldn't show up on the controller. Was informed by customer that the firm ware was out dated and that an app download was required. I knew the cooker was wifi compatable but didnt know it was a requirement. Have had chance to use it since. Hope it works ok.

Good for Learning. This is my first smoker. It has been very easy to use and has helped me learn a lot. The smoke flavor is not as strong as other smokers I am familiar with. The temperature on the bottom grates is often much hotter than the thermometer reads. It takes some getting used to for sure but overall, it's a great product. Very well made and sturdy.

Overall it is a great grill/smoker. I bought my grill about a year ago, when I first got it it was great, for grilling and smoking, unfortunately I’m having issues with the fan already. It will turn on, but it won’t go above the low setting, so I can’t use the sear feature anymore. I’ve been unable to fix the issue.

Nice BBQ. I have had mine for around 12 months. Great BBQ let down by simply awful App. The convenience of an App to set cooking temp and probes etc should make using the BBQ a great experience. Unfortunately its the exact apposite - constantly trying to trouble shoot the app in not fun.

Great Buy! Gives an excellent flavor to multiple types of meat and is very self-sustaining! I only check on the food when I need to flip it or fill the charcoal hopper! Absolute pain to put together, but it’s worth it!

Not easy to put together but works. I ordered one which was on sale at Walmart. I got lost in transit but finally showed up. The digital controller piece was dented and couldn't be mounted. I contacted Masterbuilt and they sent a replacement part. It was not easy to put together. Pats of the instructions were unclear and a step was left out of the manual. The step and its parts were in a separate package. Had trouble with it at first. My theory is that the fan fired up when the temperature dropped but then the temperature would get way to hot for smoking. The app is iffy. I often have to reconnect it while I'm smoking. The app could use an update. Finally it "settled down" and worked properly. The last time I smoke at 225 degrees, the temperature varied between 222 and 228. Pretty accurate. I've used it for grilling and it performed well from the starter that task. They recommend using lump charcoal which seems to work the best for smoking. Perhaps my high temperatures were a result of using briquettes which burn hotter and quicker than lump charcoal. At the this point it works great (although it can be hard to start even using the Masterbuilt fire starters). It was a long journey, but I'm glad I got it and smoking is way easier than the cheap Dyna Grill smoker I bought used.

Fan has issues. I bought this in July and have used it about 2 times per week since. The fan is now working until it heats up to a certain degree (around 400) and then quits completely. I see there are a lot of people on line with fan problems. I have contacted the company and am waiting to see how this works out. I will repost with the results.

Grill works great (WHEN it works). The design is great, the smoke and sear are great. In fact, I think I've made better bbq on this smoker than on any pellet grill I've ever tried. The issue is that the materials are poor quality (from the metal to the electric, even the grill cover they sell wore out within 6 months!). Grill takes an hour to get to temp, if it even does. Many times the charcoal fails to ignite (error 4) using Masterbuilt's fire starters. So you're left to wait there for an hour and a half to get to 225. I've found myself using my cheap kettle more often. Customer service is pretty awful and their warranty that comes within the instruction manual conveniently forgets to inform you that they do not honor any warranty that does not include a receipt. So as much as I loved this grill the first few months I had it, I'll probably find an alternative.

Horrible service. Bought a little over a year ago. Problem started within a year. Would not keep a constant temperature. Cannot talk to a person for customer service. Exchanged emails and troubleshot problem. They sent replacement probe. Same issues. Again reached out by email, no reply..

Charcoal flavour with excellent temp. control. Load in your charcoal and wood of choice then easily light the charcoal. Dial in to your selected temperature and within minutes you are ready to smoke, bbq or sear. I have done everything from smoked cheesecake to steak and wings. The bluetooth app may be simplistic, but it is very easy to use and very handy. The recipes on the app are easy to follow and tasty as well.

Best smoker. Great smoker and easy to use. Charcoal guy so love it just as easy to use as a pellet grill

2-3 years is the life span of this smoker. This product worked great the first couple years although the bluetooth function was a joke from the get go. After couple years the fan stopped functioning properly. I had to jiggle wire, play with the toggle. Now the temp control is iffy and the display is basically inoperable. If you want long lasting, functional unit go somewhere else.

Absolutely perfect! Yep its great and exactly what i wanted and then some!

Great smoker, a few issues. This is a great smoker, however it's got some issues. It's built from poor material. Expect broken/shorted sensors in your doors that stop the fan from running. My smoker lasted two summers before the controller died and ruined a brisket. If you can find this for $250~ you'll probably get your money's worth.

Happy with purchase. Good product and good warranty response due to defect. Easy to use

HORRIBLE purchase. Absolutely built awful. Broke within 2 months. Tried to fix it. Impossible. Their customer service process is a joke. Wouldn’t recommend.

Poor service from masterbuilt. My grill has not worked properly since the day I received it had to go and pick it up myself I'm very dissatisfied with masterbuilt I ordered directly from masterbuilt and the product is does not work.

excellent grill. This is an excellent grill for smoking, I have smoked everything on this grill and the flavor is amazing

My new imperfect love. I bought this grill/smoker for memorial day weekend ‘22. Did a little bit of research and, even after seeing some less than good reviews, decided to go with it for it’s features and contemporary design. I really wanted to love it, since it is my first charcoal grill in years. First two times of use and it worked flawlessly - the controlled temp on this charcoal/wood grill is what really cemented my love for it. But for my third grill session, I noticed the digital display was malfunctioning. The display was barely visible, but I attributed it to the glare since it was a sunny day. The module still worked fine via the app on my phone. Use #4 - I noticed the fan was working intermittently without reaching my desired temp. It took my almost an hour and a half to cook 4 pork chops. Digital display was completely out this time. Today I’m using it again to smoke a rack of ribs - 5th use of the grill. The display is still out, but the fan seem to work as it should this time around. Full disclosure - I clean the grates after every use with common grill tools and use the Masterbuilder cover since day 1. It’s stored under a gazebo where the FL rain can’t reach it. I also exclusively use hardwood lump charcoal. I would still recommend it and will give the warranty a chance, maybe I just got a bad unit. I still think it is an amazing grill and I’m planning to keep it for a long time provided that my issue is fixed (until I upgrade for the bigger ver

So disappointing!!! It hasn’t even been at our house for more than 3 months and it already won’t even turn on. For the price of this it is ridiculous it didn’t even make it through the summer. It’s Fourth of July. We had plans and people relying on us. We haven’t even used the thing 20 times. This is infuriating. We will NEVER buy a product from them again.

Great product, could be easily improved. I have enjoyed cooking on my new 560. Great price and product. Temperature and airflow control keep me from giving 5 stars. Definitely best for cooking in an enclosed space. Requires constant attention for proper cooking.

Magnificent construction. Wonderful grill and smoker. Roasted fabulous chicken, grilled magnificent burgers. Ribs came out perfectly.

You love the outcome. Outstanding temperature control and easy of use. The quality of taste from this grill is incredible.

Trash. Got this as a fathers day gift. Used 10 times or less quit working 8 weeks after purchase. Have an email train that is over 1000 pages long with Aaron Elliot at customer service. I had to do all troubleshooting. Replaced fan and controller now one year in it still won’t work